POLICIES

Spa O on The Go Reservation & Cancellations Policies and Procedures

Spa O on The Go Policy

To achieve a soothing, relaxing environment and enhanced experience of Spa O on The Go, we kindly request our guests to observe our Spa O on The Go Policies.

Reservation Policy

ull Payment is due 24 Hours prior to the scheduled event. To ensure a successful Spa O on The Go set up, we recommend you book your event at least two – four weeks in advance. Spa O on The Go services are not interchangeable but custom parties are available upon request.

Spa O on The Go Cancellation

We require a minimum of 24 hour notice for all Spa O on The Go services reservations. All Spa O on The Go services cancelled outside of the 24-hour notice window are subject to a 100% of the value of each service(s) reserved cancellation fee.

Spa O on The Go Same Day Cancellations

If you book a Spa O on The Go service(s) and wish to cancel on the same day you booked your service, please contact 201-994-9596. You have 4 hours from the time of booking to cancel your request at no charge. Failure to do so, will result in a cancellation fee of 100% of the reserved Spa O on The Go service(s).

No Show Cancellations

No show cancellations fee will be 100% of the Spa O on The Go service(s) reserved in our Spa O on The Go Secaucus location.
All In-Home Spa O on The Go service(s) cancellation will be charged 100% of the Spa service(s) you have reserved.

Prices

All prices are subject to change, but we will always inform you of any changes when you schedule your appointment.

Return Policy

Skincare products may be returned, unopened, up to 14 days from the date of original purchase for Spa credit only. We do not offer refunds on services rendered. No exceptions.

Privacy Policy

We at Spa O on The Go, respect your privacy and we are committed to protecting and securely managing all of the personal information that you choose to share with us. During your online visit, you may be required to share personal identifiable information, such as your first and last name, physical address, telephone number or e-mail address. Spa O on The Go collects this information in order to facilitate the delivery of services and/or the completion of an order. Spa O on The Go will not sell, share, or rent your personal identifiable information to third parties in ways different from what is disclosed in this statement.

*Please note that the Spa O on The Go policies and prices are subject to change without notice. Other restrictions may apply to Promotional offers.

Tipping

Spa O on The Go services do not include tax or gratuities. In appreciation to the staff for outstanding services, gratuities may be given at your discretion. It is common practice to tip 15% – 20% of the original service price. Please feel free to extend a gratuity as a result of your spa experience, they are greatly appreciated. Gratuities are accepted in the form of cash check or credit card.

Safety

Your comfort and well-being are very important to us. Prior to receiving your service, please inform us of any medical conditions including pregnancy, hypertension, injuries, allergies, Sun Exposure, disabilities or illnesses. Talking with your technician will help customize your service to ensure your maximum safety and benefit.

Late Arrivals

If you are running more than 10 minutes late we will always do our best to accommodate you. However, we do value the appointment time of all of our clients so it may be necessary to shorten your service in consideration of the following client’s appointment. Arriving late at our Spa Location may also result in changing inside the treatment room, not the locker room with robe & slippers.

Payment

Payments can be made by any of the following methods: Cash, Visa, MasterCard, American Express and Discover are accepted. Also payment methods can be sent to Pay Pal, Venmo App, Cash App, and Zelle under Spa O on the go. The Spa O on The Go prices are subject to change without notice.

Kids Spa Party

50% Non-Refundable Deposit is required to book party date and time of choice.
Any additional children added are $30 per Child
We need exact head count 2 weeks prior to party date.
If amount of children were booked and don’t show to party, there is no refund on extra amount of child paid.

Spa Parties for adults

* 50% Non-Refundable Deposit is required to book party date and time of choice.

* We need exact head count 2 weeks prior to party date.