Policies and Frequently Asked Questions

To achieve a soothing, relaxing environment and enhanced experience of Spa O on The Go, we kindly request our guests to observe our Spa O on The Go Policies and Frequently Asked Questions.

Reservation Policy

Full payment is due 24 hours prior to the scheduled event. To ensure a successful Spa O on The Go set up, we recommend you book your event at least two – four weeks in advance. Spa O on The Go services are not interchangeable but custom parties are available upon request.

Cancellation Policy

We require a minimum of 24 hour notice for all Spa O on The Go services reservations. All Spa O on The Go services cancelled outside of the 24-hour notice window are subject to a 100% of the value of each service(s) reserved cancellation fee.

Same Day Cancellation Policy

If you book a Spa O on The Go service(s) and wish to cancel on the same day you booked your service, please contact 201-994-9596. You have 4 hours from the time of booking to cancel your request at no charge. Failure to do so will result in a cancellation fee of 100% of the reserved Spa O on The Go service(s).

No Show Policy

The no show cancellations fee will be 100% of the Spa O on The Go service(s) reserved in our spa location.
All In-Home Spa O on The Go service(s) cancellation will be charged 100% of the Spa service(s) you have reserved.

Pricing & Payment Policy

All prices are subject to change, but we will always inform you of any changes when you schedule your appointment. Payments can be made by any of the following methods: Cash, Visa, MasterCard, American Express and Discover are accepted.

Return Policy

Skincare products may be returned, unopened, up to 14 days from the date of original purchase for Spa credit only. We do not offer refunds on services rendered. No exceptions.

Privacy Policy

We at Spa O on The Go respect your privacy and we are committed to protecting and securely managing all of the personal information that you choose to share with us. During your online visit, you may be required to share personal identifiable information, such as your first and last name, physical address, telephone number or e-mail address. Spa O on The Go collects this information in order to facilitate the delivery of services and/or the completion of an order. We will not sell, share, or rent your personal identifiable information to third parties in ways different from what is disclosed in this statement.

Tipping Policy

Spa O on The Go services do not include tax or gratuities. In appreciation to the staff for outstanding services, gratuities may be given at your discretion. It is common practice to tip 15% – 20% of the original service price. Please feel free to extend a gratuity as a result of your spa experience, for they are greatly appreciated. Gratuities are accepted in the form of Venmo, Cash App, Apple Pay, Cash, Credit or Debit Card.

Safety Policy

Your comfort and well-being are very important to us. Prior to receiving your service, please inform us of any medical conditions including pregnancy, hypertension, injuries, allergies, sun exposure, disabilities or illnesses. Talking with your technician will help customize your service to ensure your maximum safety and benefit.

Late Policy

If you are running more than 10 minutes late we will always do our best to accommodate you. However, we do value the appointment time of all of our clients so it may be necessary to shorten your service in consideration of the following client’s appointment. Arriving late at our spa location may also result in changing inside the treatment room, not the locker room with robe & slippers.

Kids Spa Party Policy

50% non-refundable deposit is required to book party date and time of choice. Any additional children added are $30 per child. We need exact head count 2 weeks prior to party date. If amount of children were booked and don’t show to party, there is no refund on extra amount of child paid.

Adult Spa Party Policy

50% non-refundable deposit is required to book party date and time of choice. We need exact head count 2 weeks prior to party date.

Frequently Asked Questions

Are you still doing at home visits, despite COVID? If so, what precautions are you taking?

Yes, we are doing in-home services once again! In regards to the precautions we take due to COVID-19, we take your temperature before we begin your services and our massage therapists wear face masks at all times during your event. Other than that, we have always sanitized our supplies before and after each use so that hasn’t changed.

Is there a minimum number of people that you require for each package?

A spa party with the backdrop and all would be for 8 people or more. Anything less would typically be in-home services. You can still get this package if you have less than 8 people receiving services, but there would need to be at least a minimum of 3 people.

Is there a minimum number of massage therapists you will send out based on the number of people invited?

The minimum number of staff we will send out is typically based on the number and of services scheduled to be done.

Are the massages available only for a back rub or is there an option to do other parts of the body (like the feet)?

The 25 min massages are whichever body part the client prefers. What we do is usually 3/4 mins on the back of the legs, full back, and then have them turn over for the neck and head. But please feel free to ask our massage therapists to focus on other parts you would prefer instead.

What is the privacy like for spa parties held at the spa location?

We would be able to reserve the lounge area with music system and it would be a private party for you and your loved ones. People do not have to go through the lounge area to access the pool, but residents who may be using the pool that day would be able to use the same bathroom as you would.